CALL RECODING SYSTEM

Various businesses require call recording services for various reasons. Maybe it is to introduce new employee policies, or whether it is to comply with industry standards (especially in the case of credit card information). ALAYOUBI’s call recording systems are designed specifically to help businesses’ with their call recording needs. Recording software ensures that there is minimal miscommunication between employees and the customers that doesn’t only result in loss of sales, but also litigation. Other benefits include:

  • Lower entry errors
  • Better quality control
  • Better business security
  • Opportunity for performance review and feedback
  • Improved customer satisfaction
  • Better tracking of employee’s personal phone time

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telephone-system-pbx-ip-and-digital

More and more businesses are now employing PABX (Private Automatic Branch Exchange) and telephony technology to connect company telephones with the public telephone network. PABX technology has come a long way since its inception. In the early days, a PBAX (then called PBX) system would simply route incoming calls to the correct extension. But today’s PABX and telephony systems are much more advanced.

Using ALAYOUBI’s PBAX and telephony system means that you have a single number that offers access to all employees and departments within one organization. This makes easier for customers and other stakeholders to contact you. Other benefits are as follows:

  • Efficient Call Management

PABX and telephony helps you record call details in real time, which makes management easier. Not only that, but these systems are adaptable and hence they can grow with your business needs.

  • Better Conference Calling

More and more businesses are looking for conference calling solutions, especially those with a global clientele. A lot of time and money is saved on logistics, but the quality of communications is never compromised.

  • Improves Customer Satisfaction

Since calls will be routed to the relevant extension directly (instead of going to the switchboard first), time will be saved and customer satisfaction will significantly improve. This is also cost effective and convenient. Not to mention, it creates familiarity of the caller with the company.

  • Engages Callers

If a call is on hold, you can set some good music in place, or play important business messages. Also, you can customize messages for special times of the year, like Christmas or New Year.

Contact ALAYOUBI today and get your business on the fast track with our PABX and telephony system.

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